However the IT Support industry is somewhat changing on the way these businesses service their clients and customers. What used to be a small local firm that used to pay a site visit upon software failure now results in over the phone support with an IT Support company fixing the majority of issues via a remote login / screenshare based session. This helps not only reduce costs for both sides, but allows for quick diagnostics of the issue at hand whilst ensuring business processes are back on track in as shorter time as possible. Of course however, IT equipment can create hardware based issues which would require an on-site visit by an IT Support technician, but with more fail safe options in-built into small business servers and computers becoming more economical which are cooler and quieter than their predecessors, by utilizing the latest available hardware these issues are somewhat starting to drop dramatically.